Customer Service: Building Successful Skills for the Twenty-First Century - Softcover

Lucas, Robert W

Softcover

ISBN 10: 0072938056 ISBN 13: 9780072938050

Publisher: Career Education, 2004

Synopsis

Customer Service, Third Edition by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel.

About this title

About the Author:

Robert W. Lucas (Orlando, FL) is an accomplished author and is a principal and managing partner in Global Performance Strategies, L.L.C.

About this edition

• Publisher: Career Education
• Publication date: 2004
• ISBN 10: 0072938056
• ISBN 13: 9780072938050
• Binding: Paperback
• Edition number: 3
• Number of pages: 432