Items related to ITIL Foundation Handbook - Pocketbook: 2011
Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.
This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.
Aligned with the ITIL 2011 publications and syllabus.
Provides relevant information, and enough detail and breadth of coverage to enable students to study for their foundation exam.
Describes the key principles and practices of IT service management.
References relevant sections of the core publications.
"synopsis" may belong to another edition of this title.
- PublisherThe Stationery Office
- Publication date2012
- ISBN 10 0113313497
- ISBN 13 9780113313495
- BindingPaperback
- Number of pages1
- EditorThe Stationery Office
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ITIL Foundation Handbook - Pocketbook: 2011
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Book Description Paperback. Condition: new. Paperback. Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9780113313495
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ITIL Foundation Handbook - Pocketbook: 2011
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