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Administrative Procedures for the Canadian Office, Eighth Edition
One of the best selling and longest running Canadian textbooks in professional office administration, Administrative Procedures for the Canadian Office, provides you with the skills you need for the competitive business environment. The Eighth edition maintains its skills-based approach and lead as a comprehensive resource to prepare you to start your career as an office professional.
Soft skills are key to your success as an office administrator, and Administrative Procedures for the Canadian Office continues to emphasize this in the Eighth edition by including new and updated material on conflict management, business ethics, interpersonal communications, customer service and telephone skills. New self-check questions in every chapter allow you to evaluate your knowledge throughout different stages of your course.
Advances in technology and business are integrated throughout the text to ensure that you are up to date on the best and most current practices. A companion website accompanying this book gives you additional resources to support and enhance your studies. Visit www.pearsoned.ca/kilgour where you will find Working Papers to apply your skills, quizzes to test your knowledge, grammar and spelling practice, weblinks and more!
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Book Description The book is in a good readable condition. The spine and cover shows minimal signs of wear and edges may have dents. May have limited notes or highlighting/underlining. Seller Inventory # C11B-G-0136139116-079