Using a conversational style, this book introduces hospitality management employees to the newest approaches, concepts, and techniques in leadership and supervision. It provides key coverage of the basic functions of managers and supervisors, with a focus on contemporary topics such as quality management, diversity issues, organization culture, and personal mastery. Other chapter topics include positive communication; creative problem solving and decision-making; hiring top performers; training for optimal performance; leading through motivation. and protecting employee rights. For new supervisors and managers seeking comprehensive training in areas critical to their future success.
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The hospitality supervisor of the future will be first and foremost a people manager, involved in leading, motivating, counseling and rewarding employees. Tomorrow's managers and supervisors must be prepared to take on new roles in the reengineered, highly participative organizations that are emerging. Managing Human Resources: An Experiential Approach will provide supervisors with comprehensive training in areas critical to their future success. It is an interesting and applied introduction to principles of supervision that will appeal to the career-oriented hospitality student.
PREFACE
Success in the hospitality industry is tied directly to employee performance. Workers can only provide outstanding service when they feel that managers and supervisors are on their side. Effective leaders in our industry realize that a dissatisfied employee often makes for a dissatisfied guest. Companies that put people first, not only customers but also employees, will thrive despite high levels of competition. Due to the continued labor intensity of the hospitality industry, the manager of the future will be first and foremost a people manager, involved in leading motivating, counseling and rewarding employees. Supervisors in the hospitality industry must be prepared to take on new roles in the reengineered, highly participative organizations that are emerging.
Managing Human Resources in the Hospitality Industry will help you develop the knowledge, skills, and abilities needed to put people first. You will study cutting-edge management principles so that you can select, train, appraise, and motivate your employees for exceptional performance. Diversity, self-managed teams, coaching, the learning organization, personal mastery, career modeling, and behavioral interviewing, are just a few of the important new developments in the field of human resource management that are addressed in your text.
This text is also a high-quality learning instrument designed to allow you to participate in your education, take chances be challenged, and to ultimately become an outstanding supervisor. Each chapter is filled with real-life examples, stories, cases, and thought-provoking exercises to help you and your classmates master the material in a fun and engaging manner. As a student of hospitality management, you will be introduced to the newest approaches, concepts, and techniques in leadership and supervision. The experiential components allow you to not only read the text, but also apply concepts in situations similar to those you will encounter in the industry.
Part 1 is a management development component focusing on essential skill sets of supervisors including communication problem solving, decisionmaking, and professional development. Part 2 addresses topics significant to managing human resources including selection, appraisal, counseling, discipline, and training. Finally, Part 3 provides an overview of organizational principles of the past and future including important contemporary topics such as organizational culture and change, diversity management, teams, learning organizations, and the quality movement. Students who use this text will be well versed in theory, human resource practice, and contemporary approach to service management.
OUTSTANDING FEATURES
This text contains full chapters addressing important, contemporary topics in hospitality management such as performance management, diversity, and quality. It has many significant features that promote its readability and facilitate your comprehension of important concepts. Designed to provide a number of learning experiences, it contains numerous real-life examples, experiential exercises, and skill testing opportunities that will keep you involved.
Each chapter will open with an Advanced Organizer to encourage students to cognitively connect the material that follows to their future career. Summary boxes called "Beet Practices," "Insights," and "Research Links" will be located throughout the text to link the theoretical material to actual situations in the hospitality industry. At the end of each chapter are case studies, review questions, critical thinking exercises, an on-line exercise, and a portfolio building exercise designed to create opportunities to apply the concepts you have studied. Here is a brief description of the supporting materials found in each chapter.
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