In addition to managing her team, Karen has coached senior managers and facilitated cross-functional working, problem solving and conflict management. Although she has two degrees and has researched extensively across a range of disciplines, ultimately Karen feels she's learned most about management from her experience as an overworked and undervalued manager, disempowered by bureaucracy. From this experience - and inspired by the man she says "puts the J into KJ Smart and a lot of the smart too" - the philosophy of real management for real people was born.
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