The Secret Handshake: Mastering the Politics of the Business Inner Circle - Hardcover

Kathleen Kelly Reardon

Hardcover

ISBN 10: 0385495277 ISBN 13: 9780385495271

Publisher: Doubleday Business, 2000

Synopsis

Most people climbing the corporate ladder have their eyes set on entering the upper echelons of management, the inner circle, the select group of men and women who make the decisions, determine the direction of a company, and are well compensated for their efforts. But advice on how to break in is not outlined in employee handbooks, nor are the guidelines publicly stated. In fact, the implicit rules and agendas often run counter to a company's professed guidelines and values. In THE SECRET HANDSHAKE, top corporate consultant and USC management professor emerita Kathleen Reardon explores and explains what the hidden rules are, and how to become one of the "ins" in corporate life rather than one of the also-rans.  Shortly after its release, the hardcover edition of THE SECRET HANDSHAKE reached Number 2 of the most popular Nonfiction Bestsellers among Amazon.com customers.

Based on hundreds of candid interviews with executives at Fortune 500 companies who have made the grade and become part of the inner circle, THE SECRET HANDSHAKE lays bare the unstated conventions that govern and shape corporate hierarchies. Taking readers inside boardrooms to learn firsthand how the top decision-makers view and assess the employees under them, it offers invaluable advice on such career-building tactics and skills as getting noticed, networking, persuading others, knowing which battles to fight, and mastering the art of the quid pro quo. For all those who aspire to be part of the decision-making body of their organization, THE SECRET HANDSHAKE is the ultimate intelligence report on whom to trust and whom to watch out for, how to manage the inevitable conflicts that will arise, and how to read between the corporate lines.

About this title

About the Author:

KATHLEEN KELLEY REARDON's newest book, the mystery thriller SHADOW CAMPUS, is her debut novel.  She has published 10 books and has been a featured political blogger for Huffington Post since 2006; is Professor Emerita at USC Marshall School of Business, and was named the UConn alumni association 2013 Humanitarian of the Year. She has appeared on The Today Show, NBC Nightly News and Good Morning America, and her research and writing have been the subject of hundreds of newspaper and magazine articles and broadcast news segments. Her first book, PERSUASION IN PRACTICE, (now in a revised edition), was described by Public Opinion Quarterly as "a landmark contribution to the field" of research and theory in persuasion. Her first trade book, THEY DON'T GET IT, DO THEY?, was based on her initial Harvard Business Review article "The Memo Every Woman Keeps in Her Desk," an HBR reprint best seller. Her latest HBR article is "Courage as a Skill."She published THE SECRET HANDSHAKE in 2000, an Amazon business and nonfiction bestseller that provides a rare and perceptive inside look at the politics of business; IT'S ALL POLITICS, which provides a deeper analysis of workplace politics; THE SKILLED NEGOTIATOR, and more recently COMEBACKS AT WORK: USING CONVERSATION TO MASTER CONFRONTATION. Her breakthrough Guide to International Business Gift Giving was used for many years by the White House Office of Protocol and protocol chiefs for nations and businesses worldwide. Dr. Reardon was earlier a professor of Communication Sciences at UCONN. She earned her Ph.D., at UMass Amherst with distinction and won the NCA national dissertation award. She is a member of Phi Beta Kappa, Phi Kappa Phi and Mortar Board. She has consulted for many individuals, and companies large and small around the world on topics related to communication, persuasion, negotiation and politics at work.

Excerpt. © Reprinted by permission. All rights reserved.:

The Parameters of Organizational Power and Politics

There are two good reasons why the most coveted prize of business is called "the secret handshake." The first is that most people believe the political savvy necessary to break down barriers to the inner circles of organizations is inaccessible to all but a very few. That explains why there's a dearth of useful information devoted to the topic. Even organization experts consider politics an enigmatic puzzle. The second reason is that the path to the acquisition of this prize is purposely kept ambiguous by many of those who have successfully traversed it. They share sparingly the whereabouts and characteristics of the mazes, obstacles, and dangers that must be overcome in its pursuit. Some even deny that there is a path. After all, if just anyone could achieve the secret handshake, there would be no value in having attained it. It's an exclusive club, and certain conditions must be met for membership—certain hurdles overcome. Many of these hurdles have nothing to do with technical competence.

While the path to acquiring the secret handshake varies across organizations, both the existing research and the practical experiences of the many people I interviewed for this book indicate that political savvy is a prerequisite, more so even than job competence. This is especially true at higher levels of organizations where the signals are ever more ambiguous.

The prized executive offices are scarce, so competition is fierce. Yet at the loftier levels a high degree of professionalism is required. It's important for everyone to appear as though they are above pettiness and petulance. Consequently, political warfare at this level is subliminal and more often comprised of hidden minefields and stealth bombers than hand-to-hand combat. As the stakes get higher, the battle gets rougher, even if you can't see any weapons.

To the successful executive in a competitive organization, day-to-day life is politics. There is no doubt that a high level of field-based competence is needed to get ahead. But choose any two competent people, and the one who has political savvy, agility in the use of power, and the ability to influence others will go further.

Politics in the common vernacular refers to what other people do to get their way; as such it has negative connotations. Politics in organizations involves going outside the usual, formally sanctioned channels, something nearly every successful manager has done at one time or another. The real political moves are the ones not written down anywhere. Simply put, politics is an illegitimate means of getting things done.

So much of life is politics, especially at work. How should you approach a difficult situation? When should you take forceful action to stand up for yourself? How can you predict and prepare for others' reactions? Should you or shouldn't you fight a battle? If you do, how will you identify your allies and enemies? All these questions are part of daily life at work. As Caroline Nahas, managing director, Southern California, at Korn-Ferry International, sees it, there are two choices with regard to politics: "Either sit in the stands or get in the game and be a player." Yet Nahas doesn't see politics as necessarily—or even largely—negative: "To be politically astute, you need to read where the trend lines are, be ahead of the game, and focus on areas that you think will be important." There's nothing underhanded about this aspect of politics. In fact, it's constructive for the individual and the organization. Not all politics is so benign, however.

It didn't take Steve Harcourt, senior executive at a leading sports products company, long to learn this. As he describes it, he thought he'd been hired "to get all the money possible—to make a huge profit for the company." What he learned instead was that the CEO wanted increased profits but not at any cost. When Harcourt insulted one of the CEO's favored guys by suggesting that he do a few things differently, the response was not positive. Harcourt was edged out for a while. The CEO never said anything directly to him, but he got the message. He now believes, "If you ignore politics and make someone above you look bad, you're going to have a short career." So Harcourt's rule of thumb is to ask himself, "Can anything good come out of this?" That has gotten him the label of "political animal" at times, but as he sees it, politics is reality. You have to know when to speak up and when not to. Another Harcourt axiom: Don't tell the boss who doesn't want all the profits you could get for him that he isn't getting them. As Harcourt sees it, you have to know the primary goals and shape what you do to fit them.

Since political tactics aren't overtly sanctioned, they give rise to games that people play to build power bases, defeat rivals, and promote in-group members over those in the out-group. When such tactics work, over time they become embedded in the culture of the organization. At that point, few important things get accomplished in the absence of their application. Worse still, having gotten so used to playing games without having to think about how to do so, few if any of the people playing them are capable of articulating how they work. They can play them, but they can't explain how or why. They're like political robots irreversibly hardwired.

My primary aim in this book is to pull together the information gleaned from hundreds of interviews and probing discussions I've had with CEOs, senior managers, and high achievers in many fields during twenty years of business consulting, to shed light on how politics in organizations works. Moreover, I want to demonstrate how you can use political moves to gain admission to the inner circle of your organization—in short, to learn the secret handshake.

Politics and the Power Equation

While political strategies often operate in the service of wealth, they operate more often in the service of power--a resource for getting things done even in the face of resistance. The interesting thing about power is that it is often both a means to get ahead and the reward for getting there.

People who have valuable expertise, who control important resources or information, and those in positions of great authority not only can make things happen much more easily than those without power but also are in a position to increase their power and retain it. In order to win, the person engaging in politics need not always be the most powerful of those playing, but power does provide an advantage. It enables people to get things done even when others stand in opposition. Where one person has less formal power than others involved but accomplishes an objective nonetheless, it's likely that he or she used politics.

Power is at the heart of politics and may indeed be the heart of politics. Although power has a negative connotation for many people, it doesn't for those who've achieved the secret handshake. Without power they would not have made it. Without politics their sources of power would have been severely curtailed.

About this edition

• Publisher: Doubleday Business
• Publication date: 2000
• ISBN 10: 0385495277
• ISBN 13: 9780385495271
• Binding: Hardcover
• Edition number: 1
• Number of pages: 272