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"Sewell's fundamentals are to an entrepreneur what the three R's are to a teacher...required reading."--Harvey Mackay, author of Swim With The Sharks
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Book Description Condition: New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books!. Seller Inventory # OTF-S-9780385504454
Book Description Soft Cover. Condition: new. Seller Inventory # 9780385504454
Book Description Paperback or Softback. Condition: New. Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer 0.43. Book. Seller Inventory # BBS-9780385504454
Book Description Condition: New. Brand New. Seller Inventory # 0385504454
Book Description Paperback. Condition: New. Brand New!. Seller Inventory # 0385504454
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Book Description Condition: New. pp. xxiv + 210 Revised Edition. Seller Inventory # 26622010
Book Description Paperback. Condition: new. Paperback. In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking Ten Commandments of Customer Service apply to todays world.Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His Ten Commandants provide the essential guidelines, including: Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. No complaints? Somethings wrong: If you never ask your customers what else they want, how are you going to give it to them? Measure everything: Telling your employees to do their best wont work if you dont know how they can improve. In a revised and updated edition of the classic guide to customer service, a successful entrepreneur offers a straightforward approach for treating customers with the respect that keeps them coming back, outlines fundamental principles of customer service, and reveals the lessons he has learned ove Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Seller Inventory # 9780385504454