Supervision in the Hospitality Industry: Leading Human Resources - Hardcover

Walker, John R.; Miller, Jack E.

Hardcover

ISBN 10: 0470077832 ISBN 13: 9780470077832

Publisher: Wiley, 2009

Synopsis

Human resources are led, not managed. Supervision in the Hospitality Industry: Leading Human Resources, Sixth Edition is about leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors—the people on whom success or failure of every hospitality enterprise depends. It is a book about first-line supervision, written especially for the beginning leader, newly promoted supervisor, or anyone planning a career in the hospitality field. Even experienced managers will find if full of useful ideas and insights. Revised and updated to include increased coverage of contemporary diversity initiatives, with information on recruitment and retention, and additional profiles of individuals and companies, Supervision in the Hospitality Industry provides a basic understanding of a leader's role and responsibilities applied to the hospitality industry.

About this edition

• Publisher: Wiley
• Publication date: 2009
• ISBN 10: 0470077832
• ISBN 13: 9780470077832
• Binding: Hardcover
• Edition number: 6
• Number of pages: 512