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Contact US! Trainer's Manual: Call Center English Skills - Softcover

Lockwood, Jane; McCarthy, Hayley

 
9780521178587: Contact US! Trainer's Manual: Call Center English Skills
Softcover
ISBN 10: 0521178584 ISBN 13: 9780521178587
Publisher: Cambridge University Press, 2010
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CONTACT US develops high-end professional English language communication skills for the BPO industry. This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.

"synopsis" may belong to another edition of this title.

Book Description:
This manual contains a comprehensive introduction to the course, outlining the teaching approach and describing the unit structure in detail. It includes model answers to the activities and keys to exercises as well as photocopiable materials.

"About this title" may belong to another edition of this title.

  • PublisherCambridge University Press
  • Publication date2010
  • ISBN 10 0521178584
  • ISBN 13 9780521178587
  • BindingPaperback
  • Edition number1
  • Number of pages64

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Book Description Condition: New. CONTACT US develops high-end professional English language communication skills for the BPO industry. Num Pages: 64 pages, black & white illustrations. BIC Classification: 2AB; ESB. Category: (L) ELT / TEFL. Dimension: 293 x 210 x 5. Weight in Grams: 192. . 2010. Illustrated. paperback. . . . . Books ship from the US and Ireland. Seller Inventory # V9780521178587

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Book Description Condition: New. CONTACT US develops high-end professional English language communication skills for the BPO industry. Num Pages: 64 pages, black & white illustrations. BIC Classification: 2AB; ESB. Category: (L) ELT / TEFL. Dimension: 293 x 210 x 5. Weight in Grams: 192. . 2010. Illustrated. paperback. . . . . Seller Inventory # V9780521178587

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