Items related to Raving Fans: A Revolutionary Approach To Customer Service

Raving Fans: A Revolutionary Approach To Customer Service

3.86 avg rating
( 8,903 ratings by Goodreads )
 
9780688123161: Raving Fans: A Revolutionary Approach To Customer Service
View all copies of this ISBN edition:
 
 

"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."

This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results.

Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month.

America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

"synopsis" may belong to another edition of this title.

From the Inside Flap:

1 cassette / 90 minutes
Read by Rick Adamson, Kate Borger, and John Mollard

For those who wish to improve their business, here is a fresh and innovating look at customer service - the most important element in creating a successful business sin the 90s, from the co-author of The One Minute Manager.

About the Author:

Ken Blanchard, PhD, is one of the most influential leadership experts in the world. He has co-authored 60 books, including Raving Fans and Gung Ho! (with Sheldon Bowles). His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. In 2005 he was inducted into Amazon's Hall of Fame as one of the top 25 bestselling authors of all time. The recipient of numerous leadership awards and honors, he is cofounder with his wife, Margie, of The Ken Blanchard Companies®, a leading international training and consulting firm.


Sheldon Bowles lives in Winnipeg, Canada, and is president of Ode to Joy Limited, chairman of Precision Metalcraft Inc., and an associate of the Exchange Group. A noted speaker, author, and businessperson, he serves on several boards and is currently busy with new projects: a chain of full-service car washes and three forthcoming books, High Five!, Kingdomality, and Road to Riches, all coauthored with Ken Blanchard.

"About this title" may belong to another edition of this title.

Other Popular Editions of the Same Title

9780006530695: Raving Fans : Revolutionary Approach to Customer Service

Featured Edition

ISBN 10: 0006530699 ISBN 13: 9780006530695
Publisher: Harpercollins Pub Ltd, 2004
Softcover

Top Search Results from the AbeBooks Marketplace

Stock Image

Ken Blanchard, Sheldon Bowles, Harvey Mackay (Foreword)
Published by William Morrow (1993)
ISBN 10: 0688123163 ISBN 13: 9780688123161
New Hardcover Quantity: 1
Seller:
Ergodebooks
(Houston, TX, U.S.A.)

Book Description Hardcover. Condition: New. 1. Seller Inventory # DADAX0688123163

More information about this seller | Contact this seller

Buy New
US$ 13.34
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds
Stock Image

Ken Blanchard; Sheldon Bowles
Published by William Morrow (1993)
ISBN 10: 0688123163 ISBN 13: 9780688123161
New Hardcover Quantity: 1
Seller:
GF Books, Inc.
(Hawthorne, CA, U.S.A.)

Book Description Condition: New. A+ Customer service! Satisfaction Guaranteed! Book is in NEW condition. Seller Inventory # 0688123163-2-1

More information about this seller | Contact this seller

Buy New
US$ 13.90
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds
Seller Image

Ken Blanchard
Published by William Morrow (1993)
ISBN 10: 0688123163 ISBN 13: 9780688123161
New Hardcover Quantity: 1
Seller:
My Books Store
(Tallahassee, FL, U.S.A.)

Book Description Condition: new. Book is in NEW condition. Satisfaction Guaranteed! Fast Customer Service!!. Seller Inventory # MBSN0688123163

More information about this seller | Contact this seller

Buy New
US$ 12.12
Convert currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, rates & speeds
Seller Image

Ken Blanchard", "Sheldon Bowles"
Published by William Morrow (1993)
ISBN 10: 0688123163 ISBN 13: 9780688123161
New Hardcover Quantity: 20
Seller:
booksXpress
(Freehold, NJ, U.S.A.)

Book Description Hardcover. Condition: new. Seller Inventory # 9780688123161

More information about this seller | Contact this seller

Buy New
US$ 18.09
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds
Stock Image

Blanchard, Ken
Published by Thomas Nelson Publishers (1993)
ISBN 10: 0688123163 ISBN 13: 9780688123161
New Hardcover Quantity: > 20
Seller:
INDOO
(Avenel, NJ, U.S.A.)

Book Description Condition: New. Brand New. Seller Inventory # 0688123163

More information about this seller | Contact this seller

Buy New
US$ 15.71
Convert currency

Add to Basket

Shipping: US$ 3.99
Within U.S.A.
Destination, rates & speeds
Stock Image

Ken Blanchard; Sheldon Bowles
Published by William Morrow (1993)
ISBN 10: 0688123163 ISBN 13: 9780688123161
New Hardcover Quantity: 1
Seller:
Campbell Bookstore
(Austin, TX, U.S.A.)

Book Description Condition: new. Seller Inventory # NewCamp0688123163

More information about this seller | Contact this seller

Buy New
US$ 18.96
Convert currency

Add to Basket

Shipping: US$ 3.00
Within U.S.A.
Destination, rates & speeds
Seller Image

Blanchard, Kenneth
Published by MORROW, WILLIAM @ & COMPANY IN (1993)
ISBN 10: 0688123163 ISBN 13: 9780688123161
New Hardcover Quantity: 1
Seller:
Mad Hatter Bookstore
(Westbank, BC, Canada)

Book Description Hardcover. Condition: New. Dust Jacket Condition: New. 216 x 142 mm. Language: English Brand New Book. Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn t good enough anymore. If you really want a booming business, you have to create Raving Fans. This, in a nutshell, is the advice given to a new Area Manager on his first day -- in an extraordinary new business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature -- not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace -- and turn their customers into raving, spending fans. Seller Inventory # 004802

More information about this seller | Contact this seller

Buy New
US$ 14.78
Convert currency

Add to Basket

Shipping: US$ 17.95
From Canada to U.S.A.
Destination, rates & speeds
Stock Image

Ken Blanchard; Sheldon Bowles
Published by William Morrow (1993)
ISBN 10: 0688123163 ISBN 13: 9780688123161
New Hardcover Quantity: 1
Seller:
Irish Booksellers
(Portland, ME, U.S.A.)

Book Description Condition: New. book. Seller Inventory # MB00YDK1IYU

More information about this seller | Contact this seller

Buy New
US$ 15.93
Convert currency

Add to Basket

Shipping: US$ 17.77
Within U.S.A.
Destination, rates & speeds
Seller Image

Blanchard, Kenneth H.; Bowles, Sheldon; MacKay, Harvey (FRW)
Published by William Morrow (1993)
ISBN 10: 0688123163 ISBN 13: 9780688123161
New Hardcover Quantity: 1
Seller:
GreatBookPricesUK
(Castle Donington, DERBY, United Kingdom)

Book Description Condition: New. Seller Inventory # 19796-n

More information about this seller | Contact this seller

Buy New
US$ 15.92
Convert currency

Add to Basket

Shipping: US$ 18.42
From United Kingdom to U.S.A.
Destination, rates & speeds
Stock Image

Kenneth H. Blanchard/ Sheldon Bowles
Published by William Morrow & Co (1993)
ISBN 10: 0688123163 ISBN 13: 9780688123161
New Hardcover Quantity: 1
Seller:
Revaluation Books
(Exeter, United Kingdom)

Book Description Hardcover. Condition: Brand New. 1st edition. 137 pages. 8.75x5.75x0.75 inches. In Stock. Seller Inventory # zk0688123163

More information about this seller | Contact this seller

Buy New
US$ 39.11
Convert currency

Add to Basket

Shipping: US$ 12.28
From United Kingdom to U.S.A.
Destination, rates & speeds

There are more copies of this book

View all search results for this book