Items related to Consumer Behaviour in Tourism

Consumer Behaviour in Tourism - Hardcover

 
9780750667357: Consumer Behaviour in Tourism
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Consumer Behaviour in Tourism takes a broad view of tourism and looks at consumer behaviour in a number of sectors including:
* tour operation
* tourist destinations
* hospitality
* visitor attractions
* retail travel
* transport

Now fully revised and updated, the second edition of this bestselling text looks provides an international perspective on consumer behaviour in tourism through the use of numerous examples and case studies drawn from a range of different regions of the world; an exploration of national differences in consumer culture; the dissemination of research findings and concepts from a number of different regions of the world. This second edition includes new chapters on ecotourists, destination image and choice, terrorism and the tourism market, the internet and tourist behaviour and the rise of the no frills markets. It also includes new material on health concerns and government travel advice, events and festivals, business travel, national and cultural differences and more.

Each chapter features conclusions, discussion points and essay questions, and exercises, at the end, to help tutors direct student-centred learning and to allow the reader to check their understanding of what they have read.

Cases include: Las Vegas, Nevada, USA; Currency exchange rates as a determinant of tourist behaviour; The adventure tourism market in the USA and New Zealand; The Chinese tourism market; The Islamic tourism market; The impact of terrorism on tourist behaviour; The health tourism market including cosmetic surgery tourism; The UK outbound market; The international conference market; Travellers experience websites; The international theme park market; The festivals and events market around the world 'Dark' tourism

* Fully revised with new case studies including the Chinese and Islamic tourism markets, the impact of terrorism on tourist behaviour, the international conference market and adventure tourism marketing in the USA and New Zealand
* Theories revised and expanded to include national and cultural differences, destination choice and how purchase decisions are made, the effect of the internet, terrorism, health concerns, government travel advice and much more
* An interactive text with exercises and discussion points

"synopsis" may belong to another edition of this title.

Book Description:
A critical approach to customer service and quality management techniques and tools, challenging traditional thinking in the context of the international tourism industry.
About the Author:
Head of Tourism and Hospitality, Sheffield Hallam University and Professeur Visitant at IMHI Paris. John is the author of seven books on tourism and has been a keynote speaker at major international conferences in many countries including the UK, Russia, Greece, Indonesia, Portugal, Turkey, Sri Lanka and Brazil. He is also Chair of ATLAS,the association of universities involved in Tourism Education and research.

Principal Lecturer in Tourism and Hospitality, Sheffield Hallam University. Susan is a specialist in applied consumer behaviour and marketing. She is the author of a wide range of books, articles, papers and distance learning materials with a particular focus on the tourism and hospitality sectors. Susan has also developed a particular interest and expertise in the writing and use of case studies for innovative teaching and learning experiences.

"About this title" may belong to another edition of this title.

  • PublisherRoutledge
  • Publication date2006
  • ISBN 10 0750667354
  • ISBN 13 9780750667357
  • BindingHardcover
  • Edition number2
  • Number of pages444

Other Popular Editions of the Same Title

9788131209165: Consumer Behaviour In Tourism

Featured Edition

ISBN 10:  ISBN 13:  9788131209165
Publisher: Elsevier, 2007
Softcover

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    Elsevi..., 1999
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  • 9781138013391: Consumer Behaviour in Tourism

    Routledge, 2016
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  • 9780367237714: Consumer Behaviour in Tourism

    Routledge, 2019
    Softcover

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Swarbrooke, John; Horner, Susan
Published by Routledge (2006)
ISBN 10: 0750667354 ISBN 13: 9780750667357
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