Items related to Service Quality in Leisure and Tourism
This book aims to develop an awareness of the underpinning theories of quality as applicable to leisure and tourism,including its characteristics and typology. Suitable for students and researchers, it shows how to evaluate critically the numerous quality management systems and techniques available within the context of the leisure and tourism business environment.
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About the Author:
Christine Williams is at University of Central Lancashire, Preston, UK.
John Buswell formerly of University of Gloucestershire, Cheltenham, UK.
John Buswell formerly of University of Gloucestershire, Cheltenham, UK.
"About this title" may belong to another edition of this title.
- PublisherCABI
- Publication date2003
- ISBN 10 0851995411
- ISBN 13 9780851995410
- BindingPaperback
- Edition number1
- Number of pages256
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