Emotional Intelligence for Managing Results in a Diverse World: The Hard Truth about Soft Skills in the Workplace - Hardcover

Gardenswartz, Lee; Cherbosque, Jorge; Rowe, Anita

Hardcover

ISBN 10: 0891062556 ISBN 13: 9780891062554

Publisher: UNKNO, 2008

Synopsis

Whether working across time zones from here to Dubai or encountering differences with teammates in the next office, anger and frustration are easy to come by when others don't do things our way, follow directions, or respond the way we think they should. And when emotions manage our relationships with others—especially in the workplace—conflict, disengagement, and low morale result. Emotional Intelligence for Managing Results in a Diverse World offers managers, supervisors, and team leaders alike a proven approach to capturing and using the energy of emotions to bridge difference, turn difficult relationships into satisfying ones, and create a healthier workplace and more effective organizations.

About this title

From the Publisher:

Encountering generational, cultural, language, and behavioral differences in today's global workplace occurs nearly every hour of every day. From here to Dubai or in the conference room down the hall, anger and frustration come easily when others don't do things our way, follow directions, or respond the way we think they should. And when emotions manage workplace relationships, conflict, disengagement, and low morale result.

Answering the call for fresh insight into what it takes to effectively manage in this complex landscape, EMOTIONAL INTELLIGENCE FOR MANAGING RESULTS IN A DIVERSE WORLD brings together a unique combination--the key principles of emotional intelligence and the fundamentals of diversity and difference. With practical how-tos, action tips, assessment tools, and plenty of workplace examples, this cohesive system offers managers, supervisors, team leaders, and human resource professionals a proven framework and actionable strategies for developing the critical competencies needed for success: empathy, cross-cultural communication, and conflict resolution skills that produce hard results in business.

EMOTIONAL INTELLIGENCE FOR MANAGING RESULTS IN A DIVERSE WORLD delivers a proven approach to capturing and using the energy of emotions to bridge difference, turn difficult relationships into satisfying ones, and create a healthier workplace and a more effective organization.

From the Inside Flap:

Emotional intelligence (EQ) long ago proved its value in predicting management and leadership success. But in an increasingly diverse work world--in which generational, cultural, language, and behavioral challenges must be confronted every hour of every day--EQ alone is not enough to bridge the differences people bring to the workplace.

EMOTIONAL INTELLIGENCE FOR MANAGING RESULTS IN A DIVERSE WORLD answers the call for fresh insight into what it takes to manage the ambiguity in this complex landscape. It combines hard evidence from organizations across America, hands-on exercises, checklists, and assessment tools to deliver a unique model combining the key principles of EQ and the fundamentals of diversity and difference. For managers, supervisors, team leaders, and human resource professionals alike, the authors' proven framework and actionable strategies chart a clear course for developing the critical competencies needed to create better working relationships, healthier, more satisfying workplaces, and more effective organizations.

About this edition

• Publisher: UNKNO
• Publication date: 2008
• ISBN 10: 0891062556
• ISBN 13: 9780891062554
• Binding: Hardcover
• Number of pages: 224