Items related to The Complete Help Desk Guide
Now there's a book for every help desk and support/call center that needs to answer customer questions and solve technical problems. This book helps you predict call volume, reduce turnover (and costs) and choose the right tools for automating. It's packe
Simply defined, a help desk is were customers and clients turn to for answers to questions and solutions to problems. This book will help you create the world's best help desk for technical support. It covers help desk software, equipment, staffing, Internet help services, and future trends.
Simply defined, a help desk is were customers and clients turn to for answers to questions and solutions to problems. This book will help you create the world's best help desk for technical support. It covers help desk software, equipment, staffing, Internet help services, and future trends.
"synopsis" may belong to another edition of this title.
About the Author:
Mary Lenz is the editor of Call Center Magazine and a leading expert on help desks and support centers. Over the past several years, she has evaluated countless help desk systems and interviewed hundreds of help desk and call center managers. She writes a highly regarded monthly column, Help Desk Watch, for Call Center Magazine.
"About this title" may belong to another edition of this title.
- PublisherCRC Press
- Publication date1996
- ISBN 10 0936648961
- ISBN 13 9780936648965
- BindingPaperback
- Edition number1
- Number of pages224
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