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A book on lean service and office improvement, this is an update of The Lean toolbox for Service Systems but incorporates Lean Thinking, Systems Thinking and Design Thinking. It contains sections on philosophy and description of the most practical tools.A strong features is the contingency approach - different approaches for different service and administration situations. The earlier edition enjoyed strong sales in the UK and USA.
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- PublisherPicsie Books
- Publication date2011
- ISBN 10 0956830706
- ISBN 13 9780956830708
- BindingPaperback
- Number of pages352
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