Global Outsourcing: Executing an Onshore, Nearshore or Offshore Strategy - Hardcover

Robinson, Marcia; Kalakota, Ravi; Sharma, Suresh

Hardcover

ISBN 10: 0974827037 ISBN 13: 9780974827032

Publisher: Mivar Press, Inc., 2005

Synopsis

Global outsourcing is defined as the seamless integration of onsite, onshore, nearshore, and offshore delivery teams. It is rapidly becoming the execution and delivery strategy of choice for business process and IT projects in corporations today.

This book goes beyond the theory to explain the step-by-step methodology managers should follow to execute a global outsourcing strategy. Designed as an implementation manual, Global Outsourcing discusses the detailed tasks involved in the planning, sourcing, and execution phases of every project.

Written in a concise, how-to format and packed with sample checklists, data gathering questionnaires (RFI and RFP), and contracts (MSA and SLA), Global Outsourcing provides project leaders and team members with the information they need, including:

- Complete guidelines for implementing a global outsourcing roadmap.
- Detailed tutorials on each phase of project management, from planning and sourcing to governance and performance audits.
- Multiple tips on how to overcome the challenges of global outsourcing with the ever-present pressure for speed and cost containment.

Globalization is here to stay. New communication infrastructure and Web-based software applications are combining with process automation and the abundance of talent in low-cost labor markets to create an unprecedented opportunity for changing the way business is done.

About this title

About the Author:

Marcia Robinson is the President of E-Business Strategies. She has worked extensively in call center management, IT outsourcing, and service process re-engineering. She coauthored Offshore Outsourcing: Business Models, ROI and Best Practices, e-Business: Roadmap for Success, and Services Blueprint: Roadmap for Execution.

Ravi Kalakota, Ph.D., is the Managing Partner and Vice President of Strategy and Solutions Management at Unisys Corporation. Kalakota holds the distinction of cowriting Frontiers of Electronic Commerce, the e-commerce industry’s earliest and now considered classic book. He also coauthored the business bestseller e-Business: Roadmap for Success, as well as Services Blueprint: Roadmap for Execution.

Suresh Sharma has led multiple global business, technology, and process improvement initiatives at General Electric (GE) over the past decade within the Energy and Corporate R&D divisions. A GE-certified Six Sigma Master Black Belt, he is internationally known for his pragmatic vision, thought leadership, and execution excellence. His prior experience includes positions at NASA’s Langley Research Center, British Aerospace, Rolls-Royce, and Matra.

Review:

Global outsourcing is reaching the point where execution is more important than theory. -- Joseph W. McGrath, CEO, Unisys Corporation

This book serves as a detailed execution plan for everyone looking at outsourcing to achieve a greater competitive advantage. -- B.V.R. Mohan Reddy, Chairman and Managing Director, Infotech Enterprises Limited

About this edition

• Publisher: Mivar Press, Inc.
• Publication date: 2005
• ISBN 10: 0974827037
• ISBN 13: 9780974827032
• Binding: Hardcover
• Number of pages: 336