Service Agreements for SMB Consultants - A Quick Start Guide for Managed Services - Softcover

Karl W. Palachuk

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25 ratings by Goodreads

9780976376026: Service Agreements for SMB Consultants - A Quick Start Guide for Managed Services

Softcover

ISBN 10: 0976376024 ISBN 13: 9780976376026

Publisher: Great Little Book Publishing Co., Inc., 2006

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Everyone knows it - spoken agreements aren t worth the paper they re written on. The SMB Consultant is facing changes we never imagined a few years ago. Managed services are everywhere. Franchised tech support is taking off. And now big corporations are trying to compete in the SMB Space. Whether you like it or not, you need to make some changes in order to meet the challenges of the next few years. Service agreements literally define your business. If you re not using them, you need to start today. If you are using them, great! Just make sure that they truly represent who you are and how you want to define your business. Whether you sell your services hourly, in blocks of time, or with a Managed Services plan, you need a good service agreement. You need this book! As with his other books, Karl gives you more than just the forms. This book includes best practices and lots of great information to help you run your business more prosperously! Includes downloads of all the critical forms and agreements!

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From the Author:

Computer Consultants who want to move into Managed Services need to answer some very important questions about their business.

What do you sell (services and materials)?

Who do you want your customers to be?

Where these two meet - what you sell and who you sell it to - you have a business! Service Agreements are the most important piece of that connection.

This book is not a big, fat legal book. It is a very matter-of-fact discussion about best practices in starting your Managed Service business, with the agreements and safeguards in place to help you be successful.

Thousands of small business consultants have been helped by this book. All the forms, plus some additional spreadsheets and other information, are available online to registered owners of the book.

Satisfaction guaranteed!

About the Author:

Karl Palachuk is the founder and president of KPEnterprises Business Consulting, Inc. and Great Little Book Publishing Co., Inc. He is also the founder and author of the Relax Focus Succeed web site and newsletter. He is the founder of the Sacramento Small Business Server Users Group and author of: - Managed Servcices In A Month - The Network Documentation Workbook - The SAN Primer for SMB - Relax Focus Succeed� - The Super-Good Project Planner for Technical Consultants - and more. Karl has been a featured speaker at conferences and seminars over the last ten years. Karl is a Microsoft Certified Systems Engineer with a Bachelor's Degree from Gonzaga University and a Master's Degree from The University of Michigan. He is also a Microsoft Small Business Specialist and a Microsoft Hands-on Lab instructor. In general, Karl's business life is divided between his consulting practice and a career of training other consultants. In the last couple of years, Karl has trained consultants in cities all over the United States and Europe. Karl also maintains a popular blog, an email list, and a site for test-driving consulting practices and resources. Karl's spare time is spent reading, writing, relaxing, and creating the Relax Focus Succeed� web site and mailing list.

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