Emphasizes a forward-thinking approach to services in criminal justice administration
This text uses a service-quality lens to address administration and management concepts in the criminal justice system, identifying the stakeholders and their roles within the service delivery process. Students and criminal justice administrators will come away with an understanding of how to respond to “customers” and to changing environmental factors, how to better address community needs, and how to respond appropriately to global and national dilemmas. This text encourages students to internalize the importance of their future role in providing high-quality and effective criminal justice services and challenges them to critique their own views on what constitutes management in this service sector.
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Jennifer M. Allen is a professor and department head of criminal justice at the University of North Georgia. She holds a Master of Science degree in administration and a doctorate in sociology. Prior to entering academia in 2008, she worked with delinquent juveniles and those victimized by abuse and neglect. Dr. Allen has published in the areas of restorative justice, juvenile delinquency and justice, youth programming, and policing administration and ethics. She teaches courses in juvenile justice, criminology, research methods, administration of criminal justice, family violence, corrections, and introduction to criminal justice at the graduate and undergraduate levels. She is also a coauthor of Juvenile Justice: A Guide to Theory, Policy, and Practice (Sage, 2014, 8th ed.), with Steven Cox, Robert Hanser, and John Conrad.
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