Managing Difficult Interactions: Expert Solutions to Everyday Challenges (Pocket Mentor) - Softcover

Softcover

ISBN 10: 1422125084 ISBN 13: 9781422125083

Publisher: Harvard Business Review Press, 2008

Synopsis

In the business world, confrontations are inevitable -- whether they're with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers.

This volume helps you master the art of effectively managing difficult interactions. You'll learn how to:
· Determine which confrontations are worth an investment of your time and energy
· Understand and manage the strong emotions that can arise during confrontations
· Design solutions that meet all stakeholders' needs
· Coach your direct reports to resolve confrontations productively

About this title

About the Author:

The Pocket Mentor Series offers immediate solutions to common challenges managers face on the job every day. Each book in the series is packed with handy tools, self-tests, and real life examples to help you identify your strengths and weaknesses and hone critical skills.

About this edition

• Publisher: Harvard Business Review Press
• Publication date: 2008
• ISBN 10: 1422125084
• ISBN 13: 9781422125083
• Binding: Paperback
• Number of pages: 96