Administration and Management in Criminal Justice: A Service Quality Approach - Softcover

Allen, Jennifer M.; Sawhney, Rajeev

Softcover

ISBN 10: 1483350703 ISBN 13: 9781483350707

Publisher: SAGE Publications, Inc, 2014

Synopsis

Emphasizing a forward-thinking approach to service quality in criminal justice, Jennifer M. Allen and Rajeev Sawhney use a service-quality lens to address administration and management concepts in the criminal justice system by identifying the stakeholders and their roles within the service delivery process. Students and criminal justice administrators will come away with an understanding of how to respond to customers (often called clients, offenders, victims, and the community) and to changing environmental factors. Readers will also learn how to better address community needs and how to respond appropriately to global and national dilemmas. The authors encourage students to consider the importance of their future role in providing high-quality and effective criminal justice services and challenge them to critique their own views on what constitutes management in this service sector.

About this title

About the Author:

Jennifer M. Allen is a full-time professor at Nova Southeastern University in the School of Criminal Justice.  She has worked with juveniles in detention, on probation, and with those victimized by abuse and neglect.  Dr. Allen has served on advisory boards for Big Brother/Big Sister mentoring programs, Rainbow Children’s Home, domestic violence/sexual assault programs, and teen courts.  Dr. Allen has published in the areas of restorative justice, juvenile delinquency and justice, youth programming, police crime, and police administration and ethics.  She is also the co-author of Criminal Justice Administration: A Service Quality Approach and Juvenile Justice:  A Guide to Theory, Policy, and Practice.

Review:

"I think the textbook is excellent. It is straightforward in its presentation. A major strength is its focus on critical thinking. Some of the material is dated, thus a 2nd edition is encouraged." Author: Evita G. Bynum

"This textbook is a quality resource that would be seriously considered for adoption. Its strengths include solid case studies, reference lists to encourage the students to expand their topical reading, and addition of internet resources." Author: Mary Beth Finn

"1. Price is cheaper than Stojkovic et al. 2. As well written as Stojkovic et al. 3. Provides relevant material. I will be working to persuade my colleagues to adopt this book." Author: George E. Higgins

About this edition

• Publisher: SAGE Publications, Inc
• Publication date: 2014
• ISBN 10: 1483350703
• ISBN 13: 9781483350707
• Binding: Paperback
• Edition number: 2
• Number of pages: 560