Reference and Information Services in the 21st Century: An Introduction - Softcover

Kay Ann Cassell; Uma Hiremath

Softcover

ISBN 10: 1555705634 ISBN 13: 9781555705633

Publisher: Neal-Schuman Publishers, 2006

Synopsis

This innovative text features an all-new approach that will change the way you think about reference service. The only reference text to identify the top resources in major subject areas and genres, it shows students how to approach the reference query by matching specific types of question to the most appropriate format (when answering questions that require handy facts, for example, go first to ready reference sources; for questions about current events and issues, start with indexes). Guided by an advisory board and a focus group, the authors have achieved an ideal balance between practical elements and guiding principles. This landmark text is sure to be of interest to LIS educators, students, and both novice and experienced reference professionals.

About this title

About the Author:

Uma Hiremath is Principal Librarian and Head of Reference at the West Orange Public Library, New Jersey.

From Booklist:

This textbook and ready reference for today's reference-services librarian nicely combines theory and practical application. The authors utilized an advisory board and focus groups as well as their own significant expertise and experience to create a new approach to a basic facet of librarianship. They address the classic practices of using the reference interview to identify the question and instructing individual users to find authoritative answers rather than quantities of information. Next, they zero in on how to answer types of questions, suggesting the best available resources, print and electronic. Other sections discuss such topics as readers'-advisory work, user instruction, assessing reference services, and the impact of technology on reference functions. This volume will be useful to library-school students, current reference practitioners, and library managers. Sally Jane
Copyright © American Library Association. All rights reserved

About this edition

• Publisher: Neal-Schuman Publishers
• Publication date: 2006
• ISBN 10: 1555705634
• ISBN 13: 9781555705633
• Binding: Paperback
• Number of pages: 379