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The Service Advantage: How to Identify and Fulfill Customer Needs - Hardcover

 
9781556232473: The Service Advantage: How to Identify and Fulfill Customer Needs
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Shows how utilities, hospitals, hotels, cruise lines, restaurants, banks, airlines, and retail stores identify and fulfilling customer needs

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  • PublisherIrwin Professional Pub
  • Publication date1989
  • ISBN 10 1556232470
  • ISBN 13 9781556232473
  • BindingHardcover

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Albrecht, Karl; Bradford, Lawrence
Published by Irwin Professional Pub (1989)
ISBN 10: 1556232470 ISBN 13: 9781556232473
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Albrecht, Karl; Bradford, Lawrence
Published by Irwin Professional Pub (1989)
ISBN 10: 1556232470 ISBN 13: 9781556232473
New Hardcover Quantity: 1
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