Little Secrets of the Auto Industry: Hidden Warranties Cost Billions of Dollars

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9781559210850: Little Secrets of the Auto Industry: Hidden Warranties Cost Billions of Dollars
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Discusses secret warranties known in the auto industry as policy adjustments, good will programs, or extended warranties

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The term hidden warranties refers to practices whereby automobile manufacturers provide for the repair of their cars' defects and engineering shortcomings without resorting to massive recalls or notifying customers. Thus they cover themselves financially while avoiding negative publicity. Many people are probably vaguely aware of such practices without quite knowing all about them, but they are widespread and not limited to American manufacturers. Ditlow and Gold quote consumers and news stories detailing hidden-warranty scams committed by Mercedes and Toyota (to name just a couple of foreign manufacturers) as well as the American Big Three. The point of their book is not so much to inform as to protect the consumer. Accordingly, they extend a main text that explains how to take advantage of secret warranties with a panoply of well-done, informative appendixes that provide information on small claims courts and procedures, auto company executives' addresses, descriptions of some existing arbitration programs set up to resolve customer-manufacturer disputes, and much else. Valuable advice and good background information for the discerning consumer. Mike Tribby

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Clarence Ditlow; Ray Gold
Published by Moyer Bell Ltd (1994)
ISBN 10: 1559210850 ISBN 13: 9781559210850
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Clarence Ditlow, Ray Gold
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Ditlow, Clarence, Gold, Ray
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