Items related to 21 Ways to Defuse Anger and Calm People Down
Author Michael Staver explains to the listener how to keep himself/herself calm when provoked by an angry party and how to sidestep angry reactions, such as sarcasm and personal attacks, and focus on the issues at hand. Staver also discusses what to do immediately when hostility flares up. September publication date. 2 cassettes.
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From AudioFile:
Staver narrates this session dealing with techniques to handle personal anger and offering ways to interact with angry persons. In spite of the inherent negative slant to the subject, Staver keeps the tone positive and upbeat, with lots of humor and personal stories. Dramatized reenactments and audience participation help to maintain interest, allowing a natural refocusing on important points. Staver's voice varies considerably in tone and pace, including well-placed pauses, which help separate segments of material. During some of the audience segments the sound quality drops, and some of the momentum of the presentation is dissipated, but this doesn't hamper the transfer of ideas. Staver's dynamic personality, reflected in his speech and style, directly reflects his positive views on how to deal with anger. P.A.J. © AudioFile 2000, Portland, Maine-- Copyright © AudioFile, Portland, Maine
"About this title" may belong to another edition of this title.
- PublisherCareerTrack, Inc.
- Publication date1997
- ISBN 10 1559777036
- ISBN 13 9781559777032
- BindingAudio Cassette
- Edition number1
- Rating
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