Items related to World Class IT Service Delivery
'World Class IT Service Delivery' is a best practice guide to service management, exploring IT performance plus the cultural emphasis needed to attain world class levels, how to achieve certification and what the results should look like. It demonstrates the factors that enable organizations to achieve world class standards and the competitive advantage that it brings. Distinctively, 'World Class IT Service Delivery' not only covers what is required to reach these standards and how to go about achieving certification, but also explains what the results should look like and how your organization may be missing out. Peter Wheatcroft's book offers a shortcut to selling services more profitably whilst achieving results more quickly.
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This book is for IT managers, executives and consultants who need to raise their service standards, are contemplating offshoring their IT or moving towards 24x7 service excellence.
Written from a real-life business persepctive, this book explores not only existing and developing global IT standards, but IT performance aspirations, and the cultural emphasis needed to lift the standard of delivery from the every day to the exceptional. World Class IT Service Delivery is a manual for reaching - and sustaining - best practice in terms of performance, practice and outlook.
- Defining world class
- Service delivery
- Developing a services value proposition
- Quality management
- Developing the business proposition
- Redefining the role of the user
- Governing service delivery
Peter Wheatcroft is a management consultant, currently tasked with improving the management of IT departments in a number of prestigious blue chip companies. Holding chartered status as both an engineer and IT professioal, he is a fellow of the BCS and IET, as well as a member of the Chartered Management Institute and the British Quality Foundation.
This book is for IT managers, executives and consultants who need to raise their service standards, are contemplating offshoring their IT or moving towards 24x7 service excellence.
"About this title" may belong to another edition of this title.
- PublisherBCS, The Chartered Institute for IT
- Publication date2007
- ISBN 10 1902505824
- ISBN 13 9781902505824
- BindingPaperback
- Number of pages192
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World Class It Service Delivery
Published by
British Computer Society
(2007)
ISBN 10: 1902505824
ISBN 13: 9781902505824
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Book Description Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,450grams, ISBN:9781902505824. Seller Inventory # 8743677
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World Class IT Service Delivery
Published by
BCS, The Chartered Institute for IT
(2007)
ISBN 10: 1902505824
ISBN 13: 9781902505824
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Softcover
Quantity: 1
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Book Description Condition: Good. Good condition. This is the average used book, that has all pages or leaves present, but may include writing. Book may be ex-library with stamps and stickers. Seller Inventory # 353-1902505824-gdd
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World Class IT Service Delivery
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BCS Learning & Development Limited, United Kingdom, Swindon
(2007)
ISBN 10: 1902505824
ISBN 13: 9781902505824
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Book Description Paperback. Condition: Very Good. World Class IT Service Delivery is a distillation of best practices in IT service delivery. It demonstrates the factors that enable organisations to achieve world class standards and the competitive advantage that this brings. The book is for IT managers, executives and consultants needing to raise their service standards or contemplating offshoring their IT. It supports the ISEB service management certificate and is of core interest to those taking IT service management courses. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR003666567
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World Class IT Service Delivery
Published by
BCS, The Chartered Institute for IT
(2007)
ISBN 10: 1902505824
ISBN 13: 9781902505824
Used
Paperback
Quantity: 1
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Book Description Paperback. Condition: Like New. Like New. book. Seller Inventory # D7F5-8-M-1902505824-5
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