Case Studies for Organizational Communication: Understanding Communication Processes - Softcover

Joann Keyton; Pamela Shockley Zalabak

3.17

6 ratings by Goodreads

9781931719124: Case Studies for Organizational Communication: Understanding Communication Processes

Softcover

ISBN 10: 1931719128 ISBN 13: 9781931719124

Publisher: Roxbury Publications, 2004

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Contains 33 cases written by professors of organizational communication at schools ranging from Princeton University to the University of Southern California. Each case takes the reader into mind and heart and daily life of a person at work. Unlike the Harvard cases, which usually concern dilemmas faced by high-level business leaders, these employees range from new hires to retirees, and include women and men working in every kind of department, from manufacturing to IT to sales, engaged in turning point talk in face-to-face dyads and world-wide computer networks, in firms across the planet, some for-profit, some not-for-profit, in an astounding variety of industries. The reader hovers over the action, hearing the dialogue, examining the documents, experiencing the dilemmas, considering the options, knowing the tactics, and discovering the outcome of the situations described. Issues of organizational climate, teamwork, conflict, diversity, decision-making, training, leadership, change, and culture are included, and indexed.

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