An in-depth view of the 8-step sales cycle, built around the relationship style of selling.
Proven techniques for approaching potential customers, uncovering needs, handling objections, closing, and total customer service after the sale.
How to use verbal and non-verbal communication to deliver your message in a manner that buyers comprehend and accept.
Knowledge of social styles as a way of gaining insight into the minds of the buyers.
Valuable time management skills that turn your time and efforts into profit.
11 prospecting methods that increase bottom line results.
Specific methods for making successful presentations and closing more sales more often.
David J. Lill has 30 years experience in sales, sales training and teaching. He has taught selling classes at Baylor University, New Mexico State University, and Belmont University. He earned his Ph.D. degree in Marketing from the University of Alabama. Dr. Lill is also a business consultant specializing in sales, advertising, and communications skills development. Dr. Lill has won awards for excellence in teaching. He currently spends his time conducting seminars and training courses on sales and marketing. His relationship selling model is being successfully used by companies throughout the country in a variety of industries including insurance, telecommunications, real estate, publishing, banking, hospitality, chemical, and automotive. Dr. Lill is the author of the highly acclaimed college textbook, Selling: The Profession, now in its 4th edition, and is the co-author of The Official Handbook for Health Club Sales. Dr. Lill has published over 85 articles in various academic, trade, and professional publications. These include: Selling Power, Journal of Advertising, Journal of the Academy of Marketing Science, Sales & Marketing Management, Business Topics, Nashville Business Journal, and the Journal of Pharmaceutical Marketing & Management. Jennifer Lill received her first sales training while still in college as an independent contractor for the Southwestern Company. Ms Lill also has training in human resources management from her work with Mercedes Benz U.S. International. She attended the University of Alabama, graduating Suma Cum Laude with honors. While there, Ms Lill was a research assistant and co-authored a finance textbook with an elite group of students and professors. She is currently project manager and marketing developer for Synergistic Learning and serves on their Board of Advisors. In addition, Ms Lill co-authored The Official Handbook for Health Club Sales. She also has real estate industry experience and plans to return to school for her Ph.D. while continuing to write and conduct sales training classes and seminars.