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How Work Gets Done is a clear, concise, and well-navigated journey into the world of Business Processes and Business Process Management. From a practical introduction through advanced topics around methodology and competencies, it is suitable for business process newcomers and seasoned practitioners alike. It should be required reading at all levels of every organization.
Eugene Fucetola -- Global Application Messaging and Integration, Operations Manager, Mars Information Services
If you've always wished you had a very practical friend who could sit down and talk you through just what's involved improving how work gets done at your organization, this is the book!
Paul Harmon -- Executive Editor, Business Process Trends and Chief Methodologist, BPTrends Associates
Artie Mahal has done something that was thought to be impossible - produce an easily readable book about business process management. He paints pictures with words, offers many easy-to-grasp analogies, and stimulates with simplifying charts of complex concepts.
Leon Fraser -- Lecturer, Rutgers Business School
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