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A study of service quality of stockbrokers in Mauritius: A multi- expectations framework - Softcover
The stockbroking industry is a service-oriented industry where brokers act as agents for investors when a security is bought or sold and are compensated with a commission. Stockbrokerage houses have much to gain if they can understand investors' expectations since this would assist them in serving their clients better and build long-term relationships with them. This study aimed to develop a measure of service quality for the stockbrokerage industry. Data were collected from investors in Mauritius and findings revealed that the SERVQUAL scale needs to be modified for the stockbroking industry. The relationship between antecedents such as locus of control and investors' expertise, and desired and adequate service expectations were generally very strong. This study also ascertained the relationship between MSS, MSA and satisfaction.
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- PublisherLAP LAMBERT Academic Publishing
- Publication date2010
- ISBN 10 3838334396
- ISBN 13 9783838334394
- BindingPaperback
- Number of pages148
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A study of service quality of stockbrokers in Mauritius: A multi- expectations framework
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A study of service quality of stockbrokers in Mauritius
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A study of service quality of stockbrokers in Mauritius
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Book Description Taschenbuch. Condition: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -The stockbroking industry is a service-oriented industry where brokers act as agents for investors when a security is bought or sold and are compensated with a commission. Stockbrokerage houses have much to gain if they can understand investors' expectations since this would assist them in serving their clients better and build long-term relationships with them. This study aimed to develop a measure of service quality for the stockbrokerage industry. Data were collected from investors in Mauritius and findings revealed that the SERVQUAL scale needs to be modified for the stockbroking industry. The relationship between antecedents such as locus of control and investors' expertise, and desired and adequate service expectations were generally very strong. This study also ascertained the relationship between MSS, MSA and satisfaction. 148 pp. Englisch. Seller Inventory # 9783838334394
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A study of service quality of stockbrokers in Mauritius A multi expectations framework
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ISBN 13: 9783838334394
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A study of service quality of stockbrokers in Mauritius : A multi- expectations framework
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Book Description Taschenbuch. Condition: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - The stockbroking industry is a service-oriented industry where brokers act as agents for investors when a security is bought or sold and are compensated with a commission. Stockbrokerage houses have much to gain if they can understand investors' expectations since this would assist them in serving their clients better and build long-term relationships with them. This study aimed to develop a measure of service quality for the stockbrokerage industry. Data were collected from investors in Mauritius and findings revealed that the SERVQUAL scale needs to be modified for the stockbroking industry. The relationship between antecedents such as locus of control and investors' expertise, and desired and adequate service expectations were generally very strong. This study also ascertained the relationship between MSS, MSA and satisfaction. Seller Inventory # 9783838334394
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A study of service quality of stockbrokers in Mauritius A multi expectations framework
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A study of service quality of stockbrokers in Mauritius
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Book Description Condition: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Ramsaran-Fowdar Rooma R.Dr Rooma Roshnee Ramsaran-Fowdar, PhD (Uni. of Mauritius), MSc (Econ) Management (LSE), BSc(Hons) Economics and Accounting (Uni. of Bristol). Lecturer in Marketing, Central Queensland University, Australia. Seller Inventory # 5414019
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