Strategic Management of Professional Service Firms - Hardcover

Løwendahl, Bente

Hardcover

ISBN 10: 8763001276 ISBN 13: 9788763001274

Publisher: CBS Press, 2005

Synopsis

"In this third revised edition the following issues are discussed among others: To what extent are professional service firms (PSFs) different? When is a service (not) professional? What are particular challenges in managing PSFs? What are important strategic issues for PSFs? Hiring, training and keeping the right people. Competing for, gaining, delivering, and learning from the ""right"" client projects. Delivering the ""right"" kind of services the ""right"" way. "

About this title

About the Author:

Bente R. Løwendahl is Associate Professor of Strategic Management at the Norwegian School of Management.

Review:

I can recommend this book to anyone who needs a better understanding of successful strategies of selling professional services. -- Morten Thorkildsen, Country General Manager, IBM A/S, Norway

With this third edition, Lowendahl's book now qualifies as a "classic." -- Dr. Laura Empson, Director, Clifford Chance Centre for the Management of Professional Service Firms, University of Oxford, United Kingdom

About this edition

• Publisher: CBS Press
• Publication date: 2005
• ISBN 10: 8763001276
• ISBN 13: 9788763001274
• Binding: Hardcover
• Edition number: 3
• Number of pages: 219