Items related to Foundations of IT Service Management: based on ITIL...

Foundations of IT Service Management: based on ITIL (English version) - Softcover

 
9789077212585: Foundations of IT Service Management: based on ITIL (English version)
View all copies of this ISBN edition:
 
 
The book fully covers the official syllabus of the ITIL Foundations exam, as it is set by the ITIL Certification Management Board. It contains the same chapters on Service Support, Service Delivery and Security Management as the official "Introduction to ITIL", plus a case description with questions, and an additional chapter on exam preparation, making it even more useful as a study guide for the ITIL Foundation exam While this book may serve as a textbook, it is not a theoretical book. Instead, it contains a wealth of practical knowledge collected by the editorial board. This practical knowledge and the introduction to the field of IT service management make the book useful even for those not preparing for the examination Since no single publication can have the answers to all the questions that arise in a field so multifaceted as IT Service Management, the aim of the book is to raise key questions, to encourage discussions and the comparison of the best practices found in the book with the reader's own experience.

"synopsis" may belong to another edition of this title.

From the Publisher:
Endorsed by the International Publications Executive Sub-Committee (IPESC) of itSMF. Published on behalf of ITSMF NL. Foundations and Introductions are available in English, Dutch, Spanish, Italian, Russian, German, French, Chinese, Japanese, Brazilian (Portuguese), Korean and Danish. Arabic due Winter 2006. Electronic versions are also available in selected languages ¨C for further details visit the Van Haren Publishing website.
About the Author:
Chief Editor Jan van Bon is responsible for managing the content of most of the ITSMF-NL publications, and represents ITSMF-NL on ITSMF-International s Publication Committee.

"About this title" may belong to another edition of this title.

Top Search Results from the AbeBooks Marketplace

Stock Image

Jan Van Bon [Editor]
Published by Van Haren Publishing (2005)
ISBN 10: 9077212582 ISBN 13: 9789077212585
New Paperback Quantity: 1
Seller:
Gulf Coast Books
(Memphis, TN, U.S.A.)

Book Description Paperback. Condition: New. Seller Inventory # 9077212582-11-19045341

More information about this seller | Contact seller

Buy New
US$ 26.49
Convert currency

Add to Basket

Shipping: FREE
Within U.S.A.
Destination, rates & speeds
Stock Image

Jan Van Bon
Published by Van Haren Publishing (2005)
ISBN 10: 9077212582 ISBN 13: 9789077212585
New Paperback Quantity: 1
Seller:
GoldenWavesOfBooks
(Fayetteville, TX, U.S.A.)

Book Description Paperback. Condition: new. New. Fast Shipping and good customer service. Seller Inventory # Holz_New_9077212582

More information about this seller | Contact seller

Buy New
US$ 23.80
Convert currency

Add to Basket

Shipping: US$ 4.00
Within U.S.A.
Destination, rates & speeds
Stock Image

Jan Van Bon
Published by Van Haren Publishing (2005)
ISBN 10: 9077212582 ISBN 13: 9789077212585
New Paperback Quantity: 1
Seller:
Wizard Books
(Long Beach, CA, U.S.A.)

Book Description Paperback. Condition: new. New. Seller Inventory # Wizard9077212582

More information about this seller | Contact seller

Buy New
US$ 26.46
Convert currency

Add to Basket

Shipping: US$ 3.50
Within U.S.A.
Destination, rates & speeds
Stock Image

Jan Van Bon
Published by Van Haren Publishing (2005)
ISBN 10: 9077212582 ISBN 13: 9789077212585
New Paperback Quantity: 1
Seller:
GoldBooks
(Austin, TX, U.S.A.)

Book Description Paperback. Condition: new. New Copy. Customer Service Guaranteed. Seller Inventory # think9077212582

More information about this seller | Contact seller

Buy New
US$ 27.20
Convert currency

Add to Basket

Shipping: US$ 4.25
Within U.S.A.
Destination, rates & speeds
Stock Image

Foundations of IT Service Management based on ITIL (ITILV2) Bon, Jan van
Published by Van Haren Publishing (2005)
ISBN 10: 9077212582 ISBN 13: 9789077212585
New Softcover Quantity: 1
Seller:
Aragon Books Canada
(OTTAWA, ON, Canada)

Book Description Condition: New. Seller Inventory # XC-067

More information about this seller | Contact seller

Buy New
US$ 38.45
Convert currency

Add to Basket

Shipping: US$ 23.00
From Canada to U.S.A.
Destination, rates & speeds
Stock Image

Foundations of IT Service Management based on ITIL (ITILV2) Bon, Jan van
Published by Van Haren Publishing (2005)
ISBN 10: 9077212582 ISBN 13: 9789077212585
New Softcover Quantity: 1
Seller:
Aragon Books Canada
(OTTAWA, ON, Canada)

Book Description Condition: New. Seller Inventory # IF-173

More information about this seller | Contact seller

Buy New
US$ 41.50
Convert currency

Add to Basket

Shipping: US$ 23.00
From Canada to U.S.A.
Destination, rates & speeds