The Service Catalog (Best Practice (Van Haren Publishing)) - Softcover

Softcover

ISBN 10: 9087535716 ISBN 13: 9789087535711

Publisher: Van Haren Publishing, 2010

Synopsis

The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly identify the services they require clearly adds value. In turn this helps organizations identify key services that support business processes, understand the contribution made by those services and manage them appropriately. This well-constructed book provides practical advice and information that will help organizations to understand how to design and develop a service catalog and to understand the role that the service catalog performs within the service portfolio.

About this title

Review:

ITSM Practitioners and Program Sponsors alike must add this practical, highly instructional book to their ITSM toolkit, especially for succeeding with the cornerstone of business to IT alignment - the Service Catalog --Steve Loftness, Sundoya, Inc.

I love this book. Anyone who is working in (or about to work in) the area of service portfolio management and service catalogue management should have this book on their desk. This is one of those books that you will see dog-eared, well worn and notated throughout by the owner. --Karen Ferris. itSMF Australia Board Member.

Service Management starts with IT Services and the definition of IT Services starts with the Service Catalog. With this in mind, this book has been a long time coming. It fills a large hole in the Service Management toolset, giving for the first time details regarding the IT Service Catalog and how we construct it. It details not only the technical but also business service catalogs, it explains the differences and why we need them both. The layout is clear and it finishes with a view to what all businesses should be looking towards; the truly actionable IT Service Catalog. --Gareth Johnston, ParryMcGill LLC

About this edition

• Publisher: Van Haren Publishing
• Publication date: 2010
• ISBN 10: 9087535716
• ISBN 13: 9789087535711
• Binding: Paperback
• Number of pages: 1
• Editor: Van Haren Publishing