UP! Your Service Great Ideas: Tools, Tips and Proven Techniques to Lift Your Service Higher (UP! Your Service!) - Softcover

Ron Kaufman

3.64

11 ratings by Goodreads

9789810529383: UP! Your Service Great Ideas: Tools, Tips and Proven Techniques to Lift Your Service Higher (UP! Your Service!)

Softcover

ISBN 10: 9810529384 ISBN 13: 9789810529383

Publisher: Kaufman Professional Services, 2005

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Tools, tips, and proven techniques to lift your service higher. Lift your service UP! Increase service value! Add more to your customers and your bottom line. (Chapter 2 unlocks the value.) Explore spectacular service! Discover what’s beyond the extra mile. (Chapter 4 reveals the secrets.) Build your service culture! Attract great customers—and staff. (Study Chapter 6 to keep them.) Solve the crossword puzzles! Find loyalty, passion, and profits. (Every chapter has the clues. Chapter 9 has all the answers.)

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About the Author:

Ron Kaufman is author of the New York Times and USA Today bestseller, Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet. For more than two decades, Ron has helped companies on every continent build a culture of uplifting service that delivers real business results year after year. Making transformation his mission, Ron is one of the world’s most sought-after educators, consultants, thought leaders, and customer service speakers in achieving superior service. Ron works with a successful clientele of government agencies and multinational corporations. He delivers powerful insights and global best practices enabling organizations to gain a sustainable advantage through service. Ron’s methodology is easily customized to suit the unique needs of each organization, including all departments and team members from leadership to frontline. Ron is a columnist at Bloomberg BusinessWeek. He is the author of fifteen books on service, business, and inspiration. He has been featured in the Wall Street Journal, the New York Times, and USA Today.

Review:

"This book makes you want to get up immediately and do something to improve your level of service."
--Sim Kay Wee, SVP Singapore Airlines

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