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La revolucion de las relaciones personales (Spanish Edition) (Gestion del Conocimiento)

Larry Hochman

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ISBN 10: 8492452641 / ISBN 13: 9788492452644
Published by Urano, 2011
Used Condition: Good
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Former Library book. Shows some signs of wear, and may have some markings on the inside. Bookseller Inventory # GRP72884189

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Bibliographic Details

Title: La revolucion de las relaciones personales (...

Publisher: Urano

Publication Date: 2011

Book Condition:Good

Edition: 0th Edition.

About this title


La recesion ha dejado a los consumidores sintiendose ansiosos, traicionados y desganados. Saben que las empresas suelen prometer demasiado y cumplir poco. Ahora son cinicos respecto a lo que les prometen y la confianza en las empresas esta en su nivel mas bajo. Es por eso que se requiere una revolucion en las relaciones personales entre empresas y consumidores, los que entiendan a su cliente seran quienes tendran exito. La forma de crear verdadero valor es a traves de las relaciones que se establezcan entre empresas y clientes. / The turmoil of recession has left them feeling let-down, anxious, betrayed. They know how often businesses over-promise and under-deliver. Trust in business is at an all-time low. This moment calls for a Relationship Revolution. The businesses that will prevail will be the ones who understand that customer relationships will be the dominant factor in determining success in the post-recession era.

About the Author:

Larry Hochman is one of the most popular keynote speakers in the world and a former European Business Speaker of the Year. He is a globally recognized expert on customer relationships, leadership and talent management. Before beginning his speaking career twelve years ago, Larry held a number of senior positions at British Airways and the loyalty management company Airmiles in both New York and London. He was also a pioneer of corporate mentoring in Europe and has been the personal mentor to many Chief Executives all over the world. Originally from United States, Larry currently resides in both London and Venice.

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