Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

Mitchell, Jack

ISBN 10: 1401300340 / ISBN 13: 9781401300340

Published by Scranton, Pennsylvania, U.S.A.: Hyperion Books, 2003

About this Item

LATER PRINTING STATED hardcover LIKE NEW/dustjacket LIKE NEW brodart covered, SIGNED/INSCRIBED by author JACK MITCHELL. Seller Inventory # HUGCUS

Bibliographic Details

Title: Hug Your Customers: The Proven Way to ...

Publisher: Scranton, Pennsylvania, U.S.A.: Hyperion Books

Publication Date: 2003

Binding: Hardcover

Condition: As New

Dust Jacket Condition: As New

Signed: Signed by Author(s)

Edition: 1st Edition

About this title

Synopsis:

Revised and updated for the first time since original publication!

Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world."

If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business bestseller, Hug Your Customers. The only way to stay in business is to have customers; the only way to increase your profit is to attract more customer visits by providing exceptional customer service. It's that simple says Jack Mitchell. Hug Your Customers shares the hands-on practical philosophy that has allowed Mitchell and his Family of Stores to thrive and excel in today's challenging retail marketplace. Filled with accessible advice, personal case studies and tips any businessperson can use, Hug Your Customers is an energizing blueprint for customer and employee retention, increased per capita spending, and groundbreaking success.

About the Author:

Jack Mitchell is the Chairman of Mitchells Family of Stores (Mitchells, Richards, Marshs, and two Wilkes Bashford stores), five of the most successful clothing stores in the business. He and his wife, Linda, live in Wilton, Connecticut, where they raised four sons.