Quality - Hardcover

Summers, Donna C. S.

3.94

16 ratings by Goodreads

Hardcover

ISBN 10: 0024185663 ISBN 13: 9780024185662

Publisher: Pearson College Div, 1996

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Filled with a wide-range of industry examples, this book takes an applied approach that teaches the “why and how” behind quality assurance and statistical process control. Each chapter includes abundant case studies that show how quality tools and techniques can be combined to resolve real customer issues. This edition offers a more global view and includes at least one service industry example per chapter. Expanded treatment is also given to multi-vari analysis and failure modes and effects analysis. With its combination of clear techniques and real-world illustrations, it shows explicitly how quality tools can be used to improve outputs, productivity, costs and safety. For people who apply quality assurance tools and techniques to their day-to-day work activities.

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From the Publisher:

Exposing students to a wide variety of topics within quality assurance, this text emphasizes the understanding, use, and interpretation of statistical process control principles, concepts, and results throughout the problem-solving process. It uses comprehensive, in-depth examples and case studies from a variety of industries to highlight the complexities of statistical analysis and control chart interpretation. Accompanying computer software allows students to work interactively with the extensive example problems, chapter-end problems, and case studies.

From the Back Cover:

Exposing readers to a wide variety of topics within quality assurance, this book emphasizes the understanding, use, and interpretation of statistical process control principles, concepts, and results throughout the problem-solving process. It uses comprehensive, in-depth examples and case studies from a variety of industries to highlight the complexities of statistical analysis and control chart interpretation.

"About this title" may belong to another edition of this title.