Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services.New material on Professional Service Firms highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.
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Book Description Irwin/McGraw-Hill, 2007. Hardcover. Book Condition: New. Bookseller Inventory # P11007337783X
Book Description Irwin/McGraw-Hill. Hardcover. Book Condition: New. 007337783X New Condition. Bookseller Inventory # NEW4.0927799
Book Description Irwin/McGraw-Hill, 2007. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service!. Bookseller Inventory # ABE_book_new_007337783X
Book Description Book Condition: Brand New. Book Condition: Brand New. Bookseller Inventory # 97800733778341.0