Closing the Quality Gap: Lessons from America's Leading Companies - Hardcover

Hiam, Alexander

9780131384132: Closing the Quality Gap: Lessons from America's Leading Companies

Hardcover

ISBN 10: 0131384139 ISBN 13: 9780131384132

Publisher: Prentice Hall Direct, 1992

A look at how top U.S. businesses have made the quality concept work in their organization defines the critical components of successful quality programs, presents interviews with senior managers, and more.

"synopsis" may belong to another edition of this title.

From Library Journal:

Of the many books concerning quality management practices, this book is valuable because Conference Board member companies have let Hiam use their files to write this practical guide. Here, Hiam presents in-use management strategies and the plans of major corporations, and he discusses logically various aspects of quality programs such as visualization, innovation, training, and benchmarking. In addition, he addresses problems associated with implementing quality management programs. Further review of the many Conference Board Reports noted may prove useful to managers. For collections emphasizing quality programs.
- Joan A. Traugott, Amityville P.L., N.Y.
Copyright 1992 Reed Business Information, Inc.

"About this title" may belong to another edition of this title.