Total Quality Management (2nd Edition) - Hardcover

Besterfield, Dale H.; Besterfield-Michna, Carol; Besterfield, Glen

Hardcover

ISBN 10: 0136394035 ISBN 13: 9780136394037

Publisher: Prentice Hall, 1998

Synopsis

KEY BENEFIT:A solid reference guide for quality professionals, this progressive book provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques. KEY TOPICS:Covers the principles and practices that make up the backbone of TQM, with insightful analyses of such areas as leadership, customer satisfaction, employee involvement, continuous process improvement, supplier partnership, and performance measures. Also fully explores TQM's tools and techniques, with full chapters on SPC, ISO 9000, benchmarking, quality function deployment, concurrent engineering, experimental design, Taguchi's quality engineering, and products liability - and concludes with four new chapters on failure mode and effect analysis, total productive maintenance, ISO 14000 and management tools. For those in the technical, engineering, business, education, and health care fields.

About this edition

• Publisher: Prentice Hall
• Publication date: 1998
• ISBN 10: 0136394035
• ISBN 13: 9780136394037
• Binding: Hardcover
• Number of pages: 533
• Editor: Besterfield Dale H.