Information Technology in the Service Society: A Twenty-First Century Lever - Softcover
Information technology has been touted as a boon for productivity, but measuring the benefits has been difficult. This volume examines what macroeconomic data do and do not show about the impact of information technology on service-sector productivity. This book assesses the ways in which different service firms have selected and implemented information technology, examining the impact of different management actions and styles on the perceived benefits of information technology in services.
- Front Matter
- Semmary and Overview
- 1 Introduction and Impact of Information Technology at the Macroeconomic Level
- 2 Impacts of Information Technology at the Industry Level
- 3 Impacts of Information Technology at the Enterprise Level
- 4 Impacts of Information Technology at the Activity Level
- 5 Improving Decision Making About Information Technology
- 6 Information Technology in Services: Implications for Public Policy
- Appendixes
- A Selected Research on Economic and Strategic Impacts of Information Technology
- B Methods for Deriving Bureau of Economic Analysis Measures of Output
- C Methods for Deriving Bureau of Labor Statistics Measures of Productivity for Service Industries
- D How the Committee Conducted Its Study
- E List of Executives Interviewed
"synopsis" may belong to another edition of this title.
From the Back Cover:
The use of information technology ( IT) has revolutionized the structure of management and the nature of competition in a variety of industries. IT is especially important in the service sector, which now accounts for about 74 percent of the value added in the U.S. gross domestic product (GDP) and about 76 percent of national employment ( Table S.I) and enjoys a healthy $52 billion trade surplus.
About the Author:
Committee to Study the Impact of Information Technology on the Performance of Service Activities, National Research Council
"About this title" may belong to another edition of this title.
- PublisherNational Academies Press
- Publication date1994
- ISBN 10 0309048761
- ISBN 13 9780309048767
- BindingPaperback
- Number of pages288
Top Search Results from the AbeBooks Marketplace
Stock Image
Information Technology in the Service Society: A Twenty-First Century Lever
Published by
National Academies Press
(1994)
ISBN 10: 0309048761
ISBN 13: 9780309048767
Used
Softcover
Quantity: 1
Seller:
Rating
Book Description Condition: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner's name, short gifter's inscription or light stamp. Seller Inventory # P07A-01893
Buy Used
US$ 5.79
Convert currency
Stock Image
Information Technology in the Service Society : A 21st Century Lever
Published by
National Academy Press, Washington, DC, U.S.A.
(1994)
ISBN 10: 0309048761
ISBN 13: 9780309048767
Used
Soft cover
Quantity: 1
Seller:
Rating
Book Description Soft cover. Condition: Very Good. Light cover and edge wear, otherwise Very Good condition Size: 8vo - over 7¾" - 9¾" tall. Seller Inventory # 8061
Buy Used
US$ 7.50
Convert currency
Stock Image
Information Technology in the Service Society: A Twenty-First Century lever
Published by
National Academy Press, Washington, DC
(1994)
ISBN 10: 0309048761
ISBN 13: 9780309048767
Used
Trade paperback
Quantity: 1
Seller:
Rating
Book Description Trade paperback. xiii, 270 p. Illustrations. Notes and References. Bibliography. The use of information technology ( IT) has revolutionized the structure of management and the nature of competition in a variety of industries. IT is especially important in the service sector, which now accounts for about 74 percent of the value added in the U.S. gross domestic product (GDP) and about 76 percent of national employment ( Table S. I) and enjoys a healthy $52 billion trade surplus. Very good. No dust jacket as issued. Seller Inventory # 60533
Buy Used
US$ 35.00
Convert currency
Stock Image
Information Technology in the Service Society: A Twenty-First Century Lever
Published by
National Academies Press
(1994)
ISBN 10: 0309048761
ISBN 13: 9780309048767
Used
paperback
Quantity: 1
Seller:
Rating
Book Description paperback. Condition: Very Good. Very Good. book. Seller Inventory # D7S9-1-M-0309048761-4
Buy Used
US$ 79.28
Convert currency