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This updated and expanded edition of Fundamentals of Queueing Theory presents the analytic modeling of queues in a very accessible style using up-to-date examples. Though the detailed coverage of the fundamentals of analytic modeling remains virtually the same, this new edition contains additional proofs (Erlang's loss formula), material (reversibility and mean-value analysis), and discussions (rootfinding involved in G/M/c). A fresh emphasis on the telecommunications boom enlivens the text, and a spreadsheet program for Excel and Quattro on the companion ftp site aids in understanding the sensitivity of waiting-line systems to parameter and environmental changes. In the treatment of the advanced material, the authors have commingled mathematical details with numerical results and intuitive arguments.
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