Quick Skills: Customer Service - Softcover
This book enhances the reader's opportunity for career success by targeting fundamental skills. Customer Service will provide foundations for effectively working with others. Covering areas such as forming good relationships, soothing unhappy customers and using the telephone as a customer service tool, this is the perfect reference for the experienced professional, those re-entering the workforce and those beginning their careers.
"synopsis" may belong to another edition of this title.
About the Author:
Career Solutions Training Group (CSTG) is a company of experienced forward-looking educators, trainers, and business professionals with a focus on sharpening workplace readiness skills for the 21st Century. CSTG provides consulting services to educational institutions and government agencies and their business partners. They also produce unique and highly effective publications for a wide range of education and training situations.
Review:
1. Putting the Customer First, 2. Knowing Your Customers, 3. Pleasing the Customer, 4.Building a Partnership, 5. Providing Superior Service, 6.Soothing Dissatisfied Customers, 7. Customer Service by Telephone, 8. Serving Customers Electronically, 9. Customer Diversity
"About this title" may belong to another edition of this title.
- PublisherCengage Learning
- Publication date2000
- ISBN 10 0538698365
- ISBN 13 9780538698368
- BindingPaperback
- Edition number1
- Number of pages96
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Quick Skills: Customer Service
Published by
Cengage Learning
(2000)
ISBN 10: 0538698365
ISBN 13: 9780538698368
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Softcover
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Book Description Condition: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bundled media such as CDs, DVDs, floppy disks or access codes may not be included. Seller Inventory # P14P-01388
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Quick Skills: Customer Service
Published by
Cengage Learning
(2000)
ISBN 10: 0538698365
ISBN 13: 9780538698368
Used
Softcover
Quantity: 1
Seller:
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Book Description Condition: As New. Like New condition. A near perfect copy that may have very minor cosmetic defects. Seller Inventory # P08M-01288
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Quick Skills: Customer Service
Published by
Cengage Learning
(2000)
ISBN 10: 0538698365
ISBN 13: 9780538698368
Used
Paperback
Quantity: 1
Seller:
Rating
Book Description Paperback. Condition: Fair. No Jacket. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less 0.45. Seller Inventory # G0538698365I5N00
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