* See things from the customer's point of view * Become a fantastic fixer and a powerful problem solver * Cope with "customers from hell" * And avoid The 10 Deadly Sins of Customer Service
Today's customer is smarter, more demanding, and more mobile than ever. Once again, Delivering Knock Your Socks Off Service delivers the strategies, techniques, and tips that will keep those customers coming back.
"synopsis" may belong to another edition of this title.
"Ron Zemke (Minneapolis, MN) is the author or coauthor of all seven books in the Knock Your Socks Off Service series, as well as Knock Your Socks Off Selling(0-8144-7030-0), Generations at Work (0-8144-0480-4), and E-Service (0-8144-0606-8).
Kristin Anderson (Minneapolis, MN) is the author of Great Customer Service on the Telephone (0-8144-7795-X) and the coauthor of three other Knock Your Socks Off Service books."
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Book Description Trade paperback. Condition: New. 3rd ed. Trade paperback (US). Glued binding. 176 p. Contains: Illustrations. Performance Research Associates. Audience: General/trade. Seller Inventory # Alibris_0017575
Book Description Condition: New. pp. 176 3rd Edition. Seller Inventory # 263151913
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Book Description Paperback. Condition: New. 3rd. Seller Inventory # DADAX081440765X
Book Description Condition: New. New. In shrink wrap. Looks like an interesting title! 0.68. Seller Inventory # Q-081440765X
Book Description Condition: New. New. In shrink wrap. Looks like an interesting title! 0.68. Seller Inventory # Q-081440765x