Sustaining Knock Your Socks Off Service - Hardcover
Book by Zemke, Ron, Connellan, Thomas K.
"synopsis" may belong to another edition of this title.
Book Description:
About the Author:
"Ron Zemke shook up the service industry with his two best-selling books on delivering and managing ""knock your socks off service."" Now he's doing it again with Sustaining Knock Your Socks Off Service telling how companies can successfully hang on to the efforts they started in the gold rush toward service quality.
Zemke and co-author Tom Connellan set up an easy-to-grasp framework of what it takes to sustain quality initiatives, describe exactly what techniques are needed to make them a reality, and supply vivid examples of the techniques in action. They offer powerful strategies while tackling issues such as:
* Why so many service initiatives fizzle out -- and how to make them permanent
* Why roller-coaster performance develops and how to cure it
* How to shorten dramatically the learning curve for service quality behavior
* How to make continuous improvement a permanent part of corporate culture"
"RON ZEMKE (Minneapolis, MN) is consultant to both Fortune 500 and small-business clients. He has had nine books published, including Delivering Knock Your Socks Off Service and Managing Knock Your Socks Off Service (both AMACOM), and Service America.
THOMAS K. CONNELLAN (Ann Arbor, MI) is a respected speaker on the behavioral aspects of quality, and an advisor to major corporations. He is also the author of four books and many articles."
"About this title" may belong to another edition of this title.
- PublisherAMACOM
- Publication date1993
- ISBN 10 0814451594
- ISBN 13 9780814451595
- BindingHardcover
- Edition number2
- Number of pages176
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Sustaining Knock Your Socks Off Service
Published by
AMACOM/American Management Association
(1993)
ISBN 10: 0814451594
ISBN 13: 9780814451595
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Hardcover
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Book Description Hardcover. Condition: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1. Seller Inventory # G0814451594I3N00
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Sustaining Knock Your Socks Off Service
Published by
Amacom
(1993)
ISBN 10: 0814451594
ISBN 13: 9780814451595
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Hardcover
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Book Description Hardcover. Condition: Like New. 1993 hardcover with dust jacket, SIGNED BY AUTHOR ON END PAGE, no other marks noted in or on book,AND AS ALWAYS SHIPPED IN 24 HOURS; and emailed to you a USPS tracking number on all orders; all books are sanitized and cleaned for your protection before mailing. PLEASE NOTE OVER SEAS BUYERS if the book extra large or heavy there will be additional postage due to the new US Postage rates. Signed. Seller Inventory # 130121018
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Sustaining Knock Your Socks Off Service
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Amacom 01 J
(1993)
ISBN 10: 0814451594
ISBN 13: 9780814451595
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Book Description Hardcover. Condition: Very Good. Sustaining Knock Your Socks Off Service This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9780814451595
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Sustaining Knock Your Socks Off Service
Published by
Amacom 99/n /01 J
(1993)
ISBN 10: 0814451594
ISBN 13: 9780814451595
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Book Description Hardcover. Condition: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. Seller Inventory # 6545-9780814451595
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Book Description Hardcover. Seller Inventory # Abebooks226520
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