Facilitation Techniques for Consultants: Indispensable tools to engage clients, improve meetings and build collaborative teams - Softcover

Bens, Ingrid

Softcover

ISBN 10: 0997097000 ISBN 13: 9780997097009

Publisher: Facilitation Tutor, LLC, 2016

Synopsis

Consultants spend years developing their expertise in their respective fields, but most never learn to how to facilitate. This is a major skill gap when you consider just how much time expert consultants spend in client meetings.

This book aims to close that skill gap by describing the essential facilitation techniques that all expert consultants need to know. This book:

• describes the core practices and tools used by facilitators
• offers guidelines about effective questioning
• provides a bank of the key questions that consultants typically ask
• explains five different methods for helping groups make decisions
• provides instructions for using seven key conflict resolution tools
• outlines practical ways to ensure that every meeting is truly effective

In addition, this book outlines the essential conversations that all expert consultants need to be able to facilitate. Having a clear step-by-step process takes the stress out of large group meetings and makes them look orderly and well planned.

Each of the essential conversations described features instructions for structuring the dialogue and arriving at decisions that everyone can live with. These structured conversations include: 

• Discovery 
•  Environmental Scanning  
•  Project Kickoff
• Vision and Mission 
• Work Planning, Roles and Responsibilities
• Risk Assessment 
• Stakeholder Analysis  
• Communication Planning
• Status Update Meeting 
• Creative Thinking   
• Mid-point Check
• Systematic Problem Solving 
• Constructive Controversy
• Survey Feedback 
• Interpersonal Issue Resolution
• Overcoming Resistance  
• Project Retrospective 
• Project Adjournment

 

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About this title

About the Author:

Ingrid Bens is a Certified Professional Facilitator with over 25 years experience as a freelance consultant in both the private and the public sectors. She is the author of several best selling books on facilitation and the only validated certification test for facilitators.

About this edition

• Publisher: Facilitation Tutor, LLC
• Publication date: 2016
• ISBN 10: 0997097000
• ISBN 13: 9780997097009
• Binding: Paperback
• Number of pages: 132