Business and Professional Communication: KEYS for Workplace Excellence - Softcover

Quintanilla Miller, Kelly; Wahl, Shawn T.

Softcover

ISBN 10: 1506315526 ISBN 13: 9781506315522

Publisher: SAGE Publications, Inc, 2016

Synopsis

Professional success requires excellent communication skills. Organized around the transition from student to professional life, Business and Professional Communication, Third Edition gives readers the tools they need to move from interview candidate to team member to leader. Kelly M. Quintanilla and Shawn T. Wahl help students understand the role communication plays when successfully handling situations like job interviewing, providing feedback to supervisors, and working in teams.  The fully updated Third Edition includes expanded coverage of making competent choices in new communication channels, increased emphasis on skill building for business writing and presentations, and the effective use of visual aids.

About this title

About the Author:

Kelly M. Quintanilla is the Dean of the College of Liberal Arts at Texas A&M University-Corpus Christi. She earned her Ph.D. in Communication from the Pennsylvania State University in 1994, joining the A&M-CC faculty that same year. She was a Professor of the Communication for 16 years, teaching courses in Business & Professional Communication, Teamwork & Leadership, Organizational Communication, Public Relations, and Public Speaking. Additionally, she served as Department Chair/Program Coordinator in Communication from 2000-2009. Over the years, Dr. Quintanilla has received awards for her teaching, service, advising, and scholarship. She has also worked as an executive coach and an organizational communication consultant for a variety of industries. Although she loves her career, her greatest love is spending time with her husband, Anthony and daughter, Logan on the sunny beaches of the South Texas.

Review:

“The KEYS process is clear and very appropriate. The use of this text will be a great shift from business writing to include a more humanistic and personal approach to the area of business communication.” (William W. Kenner 2010-10-01)

“The most impressive aspect of the book is the way the organization reflects the sequence of experiences the typical college graduate is likely to experience when entering the workforce: transition from school to work, from entry level jobs to more responsibility, from team member to leader, and even how to achieve a work-life balance.” (Randy Duncan 2010-10-01)

“ The writing style is very accessible. The chapter on technology makes this book different from the ones I’ve used, and the chapter on work-life balance is compelling, interesting, and important.” (Michele S. Foss-Snowden 2010-10-01)

“This book is a breath of fresh air in the marketplace. The concepts covered are excellent, the writing is user-friendly, and the student and instructor can find a common enjoyment of the overall presentation.” (Leonard M. Edwards 2010-10-01)

“The main advantage [of Quintanilla/Wahl] is the accessibility of the writing and the use of humor. I think it caters more to the student than other texts. There were parts I really enjoyed reading and I think students will too. Chapter 10: Balancing Work and Life through Communication is an important chapter and one that should resonate with the Millennial generation.” (Kristina D. Drumheller 2010-10-01)

“The book is written at a student’s level, not for a group of scholars discussing communication skills. … The advantages of the book are the readability, the wide range of subject areas included, and the case studies. The case studies are some of the best I have seen.” (Dale Davis 2010-10-01)

“The KEYS feature will help students apply their learning, and the Keys in Action exercises are extremely helpful. The conversational, coaching tone of the text is excellent: in many sections, students are given advice with explanations of how the advice will help them succeed in the workplace. I am impressed with the readability of the text and its relevance to students’ workplace communication needs.”

 

(Carolyn Clark 2010-10-01)

About this edition

• Publisher: SAGE Publications, Inc
• Publication date: 2016
• ISBN 10: 1506315526
• ISBN 13: 9781506315522
• Binding: Paperback
• Edition number: 3
• Number of pages: 408