Building a Total Quality Culture - Softcover

Batten, Joe D.

9781560521761: Building a Total Quality Culture

Softcover

ISBN 10: 1560521767 ISBN 13: 9781560521761

Publisher: Crisp Pub Inc, 1995

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How to build a Total Quality Culture through empowering decision-making, promoting ethics, and leadership.

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About the Author:

Joe D. Batten, MS, CPAE was the author of fourteen books, over four training, management, sales, and leadership films, presented to over three thousand audiences in seventeen countries, and was the first speaker inducted in the National Speakers Association Hall of Fame. His New York Times best-selling book, Tough-Minded Management, was the first management book to reach #1 in America. Mr. Batten worked directly with over 80 percent of the Fortune 500 companies and gave the United States Army the phrase "Be All You Can Be" Mr. Batten was widely considered the "Sales Training Dean of America"

Review:

This book adds a significant dimension to the current emphasis on Total Quality Management by emphasizing both the need and the means for bringing about cultural change that will ensure positive bottom line results. --George Morrisey, author of Creating Your Future: Personal Strategic Planning for Professionals

Joe Batten has done it again. His nine steps for a Total Quality Culture are right on target. --Christopher Hegarty, author of How to Manage Your Boss and How to Jumpstart Your Brain

Joe Batten is my mentor. I experienced the great contents of Building a Total Quality Culture every day. It is an excellent book! I guarantee it. --Arthur Bauer, President, American Media Incorporated

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