Exam Room Communication for Veterinarians: The Science and Art of Conversing with Clients - Softcover

Jon Klingborg DVM DPNAP

Softcover

ISBN 10: 1583261648 ISBN 13: 9781583261644

Publisher: AAHA Press, 2011

Synopsis

Studies show that excellent exam room communication skills build rapport with clients, improve compliance, and reduce the risk of liability. This insightful new guide helps you improve communication by understanding the different ways you and your clients gather and process information in the exam room and use it to make decisions. Using scientifically validated personality type studies, the author introduces the FALE-SAFE communication system which will help you enhance your client relationships, build client loyalty, and ultimately enhance your job satisfaction and bottom line. The guide covers these and other vital topics: - Overview of veterinary communication principles -Understanding cognitive and social styles -Self-assessment cognitive and social styles test -Style-to-style communication tips -A system for connecting with all communication styles -Burnout self-test

About this title

From the Back Cover:

Learn to communicate more effectively with the most intriguing animal you encounter in your exam room every day-- the human being.      While capable veterinarians learn to adapt a treatment plan to a particular animal's needs, many fail to adapt their communication style to meet the needs of individual clients.  Exam Room Communication for Veterinarians: The Science and Art of Conversing with Clients will show you how.      Drawing on the science of medical communication, author Jon Klingborg, DVM provides the tools and framework for improving your effectiveness in the exam room.  Through an assessment of your personality type and cognitive communication style, you will learn to identify and understand clients' various styles and how to converse with them.        Features of this one-of-a-kind resource include:

• A two minute primer on nonverbal communication
• How to avoid conversation quicksand
• An overview of veterinary communication principles
• Tips and techniques throughout for connecting with all communication styles

      Smart and engaging, Exam Room Communication for Veterinarians will become your guide to greater understanding and clearer communication between you and your clients, resulting in improved compliance, reduced risk of liability, and increased job satisfaction.

About the Author:

Jon Klingborg, DVM, a has been a practicing veterinarian for almost 20 years, has published over 250 newspaper columns, speaks nationally and internationally, and has served on the committees of American Veterinary Medical Association and California Veterinary Medical Board.

About this edition

• Publisher: AAHA Press
• Publication date: 2011
• ISBN 10: 1583261648
• ISBN 13: 9781583261644
• Binding: Paperback
• Number of pages: 195