Total Quality: Management, Organisation and Strategy - Softcover
An overview of the general concepts of quality that links those concepts to traditional theories in organizational behavior, organization theory and design, and strategy.
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About the Author:
James R. Evans is professor in the Department of Operations, Business Analytics, and Information Systems in the Lindner College of Business at the University of Cincinnati. His service includes president of the Decision Sciences Institute 1997-1998 and 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award. He has been Editor of the Quality Management Journal, published by the American Society for Quality, and served on editorial boards of numerous other journals. Dr. Evans has published more than 90 refereed papers and more than 30 editions of books. During the annual Quality Congress in May 2004, The American Society for Quality presented Dr. Evans and co-author Bill Lindsay with the Philip B. Crosby Medal for writing THE MANAGEMENT AND CONTROL OF QUALITY, 6E. The Crosby medal was presented "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management."
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- PublisherExcel Books
- Publication date2002
- ISBN 10 9812400680
- ISBN 13 9789812400680
- BindingPaperback
- Number of pages384
- Rating
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