About Bendigo Book Mark Two
We have a shop, called Bendigo Book Mark, pretty well in the heart of this big old gold town in mid South-West Victoria. Our internet presence, as Bendigo Book Mark Two has been operating since 2001. Funnily enough, the shop is FAR more of a success, due perhaps to the fact that the internet is twenty-two times larger since we commenced using it for display of our more unusual stock items . The distinctions appear clear. We can provide a personal and individualised service in the shop. On the internet the relationship appears to be almost entirely governed by price. No matter how thorough we are in our packing, our speed of despatch or our steady flow of emails to advise the customer of the exact progress of their order, if we are not competitive enough price-wise for the next book they desire, we won't expect to hear from them.So different in the shop, where we have dealt with the some of the same customers for fifteen years.
It is quite ironic that ABE's method for rating a bookseller is based on not a single quality control aspect of the individual seller's service, but PURELY whether they still have the particular book to hand. For a company such as ours, who list in other places and have a shop turning over approximately ten times our current internet sales, this can result in our having sold a book in demand in another way before the ABE order comes through. ABE loses a sale and our performance percentage, on which the star system is SOLELY dependent, accordingly drops sharply.Decide for yourself by other factors perhaps. The stars have no bearing on the service you actually receive.
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Thank you for choosing Bendigo Book Mark Two for your purchase. Accepted payment options are: Visa, Mastercard, American Express,Diners, Paypal (using our email address firstname.lastname@example.org), Bank transfer, and cheques/money orders in Australian dollars. However, if you are in any doubt regarding your method of payment please ask +613 5441 7866. Postage and packing will be charged according to your choice of Airmail, Surface or Registered/Recorded delivery. All customers please be advised ... [More Information]
We charge shipping AT COST, so please disregard ABE shipping advice. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required. Orders usually ship within 2 business days.